Maegan Storm Lillis

maintaining culture through rapid expansion in order to end homelessness

at

Downtown Streets Team

Core Values displayed on DST's website

— end game

five essential principles that informed new operations and collaboration including Slack roll out


— role

full-time staff

Director of Strategic Initiatives


— timeline

june 2017 – may 2018

What it took

Understanding the essence of DST's culture through workshops adapted from Cooper's brand experience exercise


Paring down original list of 15 values developed by first employees to reflect the diverse staff that had grown over ten years


Engaging the full staff of 50+ social workers and managers on a participatory word-smithing process


Institutionalizing practicing core values through Slack and other collaboration practices


Incorporating core values into scaling model through quality control mechanisms and strategic partner agreements

All images the author’s own